Refund Policy

Last updated 22 September 2026.

Membership is purchased through the University of Exeter Student Guild. We never see or hold your payment details. This page explains what that means for refunds, and what we do handle ourselves (your team allocation with us).

Payments and refunds are the Guild's, not ours

Because the Guild processes your payment, any issue with it — the amount charged, a duplicate charge, a payment error, or a request to cancel and refund your Guild membership — is between you and the Guild, under their own terms. We don't hold your money and can't issue a refund ourselves. Contact the Guild directly (via my.exeterguild.com or their support channels) to sort out a payment or refund.

If your application to us is rejected

If a committee member can't verify your proof of Guild membership and rejects your application, you will be contacted by the Exeter Formula Student email to request additional proof. This doesn't cancel or refund your Guild purchase; if you'd like to cancel your membership, contact the Guild directly.

Switching teams within 28 days

You can switch from XRacing to XElectric or vice versa within 28 days of submitting your application. XRacing and XElectric currently cost the same, so switching between them doesn't involve any extra purchase. If the two teams' fees ever differ in a future season, switching to the other team means separately purchasing that team's membership through the Guild — we don't process refunds or top-ups for the difference ourselves. See our Terms & Conditions for the full detail on the swap window.

After the 28-day window, or once you've been approved

Your team allocation with us is fixed once your membership has been approved and the 28-day swap window has closed — that part is our policy, regardless of payment. We may still make an exception at the committee's discretion, for example if you withdraw from the university; contact us to ask and we'll consider it fairly. Any question about the underlying Guild payment itself still goes to the Guild, not us.

Nothing in this policy affects your statutory rights.

Questions

For anything about your team allocation or application with us, email formulastudent@exeter.ac.uk. For anything about your payment or Guild membership itself, contact the Guild directly.